Frequently asked questions

A 3D foot scan captures your foot shape, arch height, pressure distribution and gait mechanics using thousands of sensors. It identifies issues invisible to the naked eye.

Most scans take about 30 minutes, with results explained immediately after the scan.

No — the scan is completely non-invasive, painless and comfortable.

No referral is required. Anyone can book a scan directly.

Custom insoles are designed from your exact foot scan, matching your arch height, pressure pattern and gait. Generic insoles cannot correct alignment or redistribute pressure effectively.

Custom insoles typically last 12–24 months depending on activity level and material choice.

Yes — we provide designs suitable for trainers, work shoes, safety boots and everyday footwear.

Yes — custom insoles reduce strain on the plantar fascia and improve shock absorption.

Yes — many of these issues originate from poor foot mechanics. Our scan helps identify the root cause.

Yes — foot scanning is suitable for children aged 6 and above.

Availability varies by location, but many centres offer same-day or next-day bookings.

Bring your usual footwear and any previous insoles or reports if you have them.

Yes — follow-up appointments ensure your insoles are performing correctly and comfortably.

Yes — we offer hardware, training, analytics and a full support portal for clinics.

Yes — our B2B portal allows clinics to upload scans and place custom insole orders directly.