1. Definitions
- "Website" refers to FootAndArch.com
-
"Client" / "User" refers to anyone using
our services
-
"Services" refers to foot scanning, custom
insoles, B2B solutions, and related offerings
-
"B2B Partner" refers to clinics, retailers,
or businesses using our portal
2. Acceptance of Terms
By accessing our website or booking a service, you agree to
these Terms & Conditions.
3. Services Provided
We offer:
- 3D foot scanning
- Gait and pressure analysis
- Custom insole manufacturing
- B2B footscan technology and support
- Online booking and customer support
We reserve the right to modify or discontinue services at any
time.
4. Booking, Cancellations & Refunds
A. Bookings
Bookings must be made through our online portal or by phone.
B. Cancellations
Cancellations must be made at least 24 hours before the
appointment.
Late cancellations may incur a fee.
C. Refunds
-
Custom insoles are non-refundable once manufactured, as they
are bespoke medical devices.
-
If a product is defective, we will repair or replace it.
- Service fees may be refunded at our discretion.
5. Payment Terms
-
Payments are processed securely by third-party providers.
- Prices include VAT unless stated otherwise.
-
B2B partners may receive invoicing terms as agreed in
contract.
6. User Responsibilities
Users agree to:
- Provide accurate information
- Attend appointments on time
- Use insoles as instructed
- Not misuse or copy our intellectual property
-
Not upload harmful or illegal content to the B2B portal
7. Foot Scan & Health Disclaimer
Our services provide biomechanical assessment, not medical
diagnosis.
We do not replace podiatrists, physiotherapists, or medical
professionals.
8. Liability Limitations
We are not liable for:
- Misuse of insoles
- Injuries unrelated to our services
- Incorrect information provided by the user
-
Third-party service failures (e.g., payment processors)
Our total liability is limited to the amount paid for the
service.
9. Intellectual Property
All content, branding, images, technology and materials on
this website are owned by FootAndArch.com and protected by
copyright law.
10. B2B Portal Terms
B2B partners agree to:
- Maintain confidentiality of client data
-
Use the portal only for legitimate clinical or retail
purposes
- Not reverse-engineer or copy our technology
- Ensure staff follow data protection requirements
We may suspend access for misuse or breach of contract.
11. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by UK courts.
12. Amendments
We may update these Terms at any time.
Continued use of the website constitutes acceptance of updated
Terms.
